Yoojo is a networking platform dedicated to home services, which enables users to publish advertisements requesting services (called "Jobs") and service providers to offer their services. These Terms and Conditions of Use apply to all registered users, whether clients or service providers, and govern the use of the Yoojo platform.
Yoojo is a trademark of Netdistrict, a limited company registered with the Registry of Geneva (Switzerland) and whose registered office is Chemin de Pré Fleuri 5, 1228 Plan-Les-Ouates.
Yoojo or Platform: all the functionalities and services provided by the website whose URL is yoojo.uk as well as the mobile applications available for the Apple and Android "stores".
Client: natural person or legal entity registered on the Site, acting in their name and on their behalf, who is looking for a private individual or self-employed contractor to provide a service and who publishes one or more job advertisements on the Site for this purpose.
Service Provider: natural person or self-employed entrepreneur registered on the Site, acting in their own name and on their own behalf, who is seeking to be contacted by a Customer to provide services.
Service: refers to the service published by Yoojo on its Site or that of a Partner for the purpose of intermediation by the platform.
Member: Customer or Service Provider with an active account on the platform
Wallet: Electronic money account similar to a bank account, opened with Mangopay on behalf of the Member. The purpose of the account is to hold funds while waiting for a service to be provided.
Yoojo is an intermediation platform that facilitates contact between customers and service providers. The platform enables customers to publish service advertisements and service providers to offer their services. Yoojo plays no role in the provision of the service or in the contract between the customer and the service provider, who remain solely responsible for their commitments.
Yoojo does not play any role other than that of a medium for Internet advertisements and for putting the parties in contact with each other, and therefore:
is neither a recruiter, nor an employer, nor a temporary employment agency or company;
has no subordinate relationship with Customers or Service Providers;
is under no circumstances authorised by the Service Providers to seek out third parties requesting the provision of services;
is in no way a party to any contract that may exist between a Customer and a Service Provider;
is at no time involved in the provision of services between Customers and Providers, which are beyond the Site's scope of competence and intervention.
Customers are responsible for providing accurate information and a detailed description of the services required in their adverts. They undertake to pay the service provider for the service provided in accordance with the agreed terms and conditions.
Customers acknowledge that they alone are responsible for all the content they include on the Site (text, photographs, images, logos or other content).
Customers are responsible for making all necessary declarations to government bodies in accordance with the terms of the relationship established with the Service Provider.
Depending on the data provided by the customer, Yoojo may propose a number of hours to carry out the service. This recommended duration is purely indicative. The Client alone is capable of defining the duration for which it wishes to contract the Service Provider.
The Providers must prove that they can regularly work in the Country where they offer their services.
The Service Providers are responsible for the quality and performance of the service offered. They are also responsible for meeting their commitments to customers.
Yoojo is a home services platform. The list of services available on the Platform may change at any time depending on local regulations and the ability of members to offer the service.
However, without this list being exhaustive, the following activities are not authorised on the platform:
Any building construction/renovation activity covered by compulsory insurance that affects the soundness of the structure and/or renders it unfit for its intended use.
Activities and assignments subject to compulsory insurance or regulated professions.
Activities in the financial, political, pharmaceutical, medical, industrial engineering or construction, mechanical, aeronautical, space, nuclear and arms sectors.
Financial consultancy and audit, financial communication consultancy, asset management consultancy, investment consultancy and financial engineering in general.
Yoojo allows Service Providers to present their skills and equipment. Yoojo does not validate this data. The Service Providers are solely responsible for proposing services that they are capable of performing, in accordance with the pricing conditions defined at the time of booking.
The Platform is a community space and it publishes the quality data of the services provided on the Platform, on the basis of information provided by Customers. This information is provided for information purposes only and cannot be verified by Yoojo.
Yoojo is not responsible for the proper implementation of the Service, but will do its utmost to assist members in this regard and within the limits of its field of competence.
Registration on the Site is open only to natural persons who have reached the age of majority under the legislation in force in the country where the service is provided and who enjoy full legal capacity. Yoojo reserves the right to refuse registration to any individual who does not comply with these Terms and Conditions or with current legislation.
To publish a job advert or a Supplier Profile, all Internet users must register on the Site to become a Member. To do this, they can:
go to the Site, click on the "Register" tab and fill in the mandatory fields on the Site's registration form (user name, password, postcode, valid e-mail address, etc.). Once these fields have been completed, the Internet user must validate the registration form by clicking on the "Register" button and accept the Site's General Terms and Conditions.
register via the Facebook™ Connect website ["Facebook" is a trademark of Facebook Inc, a company established and registered in the State of Delaware, registration number: 3835815, Secretary of State, State of Delaware], the use of which implies compliance, in particular, with the "Declaration of Rights and Responsibilities", the "Facebook Platform Rules" and the "Data Use Policy - Other websites or applications" of the Facebook company. Connection to the Site by this means, which also implies acceptance of these General Terms and Conditions, does not mean that the Site is affiliated with, sponsored or approved by Facebook.
By validating their registration, Internet users acknowledge that they have filled in the registration form truthfully and as accurately as possible, using current personal data. If any of the required information changes over time, the Member undertakes to amend it in his or her profile as soon as possible.
The Service Providers are free to set their hourly rates for each service. They may change their rates at any time, provided they are above the minimum hourly rate defined by law.
The application provides Providers with statistical data on prices charged by category. This data is purely for information purposes and is not mandatory.
From April 9, 2025, access to the Platform's services will be subject to a monthly subscription by the Client.
This subscription, at a cost of 9.90 GBP including VAT per month, provides unlimited use of the Platform, including:
The ability to publish advertisements and book an unlimited number of Service Providers
Access to secure payment solutions
Access to tools for managing the relationship with the Service Provider
Access to customer service during opening hours
The subscription is without commitment, can be cancelled at any time, and is automatically charged at the beginning of each monthly period. In case of payment failure, the subscription will be considered suspended.
This offer is exclusively reserved for individuals, for services at their home.
The "Yoojo VIP" loyalty program will be discontinued as of April 9, 2025. The benefits associated with VIP status will no longer be applicable from this date. No new enrollments will be possible, and current statuses will automatically expire.
Electronic payment services for members' services are provided by Mangopay, for which Yoojo has the status of Payment Institution Agent.
By using the Site, Site members accept the general terms and conditions of use of the Mangopay platform, which can be viewed at the following address: https://yoojo.com/Mangopay_Terms-EN.pdf
By allowing Yoojo to make payments via Mangopay, you agree to provide Yoojo with accurate and complete information about you and authorise Yoojo to share this information as well as information about transactions made via the payment solution provided by Mangopay.
Proof of the financial transaction results from the data recorded by the online payment organisation selected by Yoojo. Members are invited to keep the electronic ticket recorded in their account for their personal use.
Invoicing of service charges, transactions between members and certificates will be produced digitally; there will be no paper documents. All these elements, depending on the user's activity, will be accessible on the Platform.
Transaction receipts summarise the service requested by the Customer, the Service Provider concerned and the agreed pricing.
Yoojo makes every effort to ensure that the Customer's request for services is fulfilled in the best possible conditions.
Yoojo cannot be held liable for any damages incurred during the Services. Depending on the circumstances, it is the responsibility of the Client or the Service Provider to activate their appropriate insurance.
However, to support its members and facilitate dispute resolution, Yoojo may offer to compensate Clients up to 250 GBP for damages caused by the Service Provider in connection with a service request that was booked and paid for on the Platform.
If a task is poorly executed, Yoojo may, at its sole discretion and after reviewing the file, propose one of the following solutions:
Redo the task: Yoojo may ask the initial Service Provider or another provider to perform the service again, as far as possible and subject to availability.
Damage contribution: If the task cannot be redone, Yoojo may offer a limited financial contribution towards any damages, up to an amount defined by Yoojo.
The Client can subscribe to a Plus support package. The price for this service will be calculated and clearly identified at the time of booking based on the service criteria.
The Plus option allows the client to benefit from priority customer support and increases the reimbursement cap to 1500 GBP instead of 250 GBP.
To be eligible for compensation, the Client must prove that the Service Provider is responsible for the damages during the execution of the task booked on the platform, and provide the necessary evidence to assess the cost of the damages – for example, a purchase invoice or a quote.
Any claim must be reported within 7 days after the service and be accompanied by evidence (photos, detailed description, communications with the Service Provider).
Theft, loss or disappearance of goods entrusted to Yoojo cannot be addressed by Yoojo. Legal proceedings will have to be initiated with the competent authorities.
The Customer and the Provider may cancel the booking at any time prior to completion without incurring any financial obligation to each other.
The Platform's service fees are non-refundable. If the Customer cancels a service, the service fees remain payable except in cases of force majeure (serious illness, death).
In the event of cancellation by the Service Provider, the customer may book a new Service Provider for the same assignment at no additional cost, up to a maximum difference of 20%. If the assignment has to be cancelled definitively, the customer's "wallet" will be credited with an amount equivalent to the service fee for a future booking.
At the time of booking, the remuneration agreed between the Parties is held in escrow in the Customer's wallet for as long as the Customer does not confirm payment to the Service Provider.
Yoojo encourages the amicable resolution of disputes between customers and service providers. If an agreement cannot be reached, users can appeal to Yoojo's internal complaints department by submitting a request via our complaints portal.
Yoojo provides Service Providers with a dedicated mobile application "Yoojo Jobber" to manage their profile, set up and automate their offers, synchronise their diaries, automate their Wallet and improve their visibility score.
No subscription or prepayment is required to access and use the application.
In return, the platform charges a commission of 5% of the revenue received directly via the platform. The commission is deducted from the Wallet when the Customer validates the payment.
Service Providers can subscribe to the "immediate" transfer option to instantly transfer the Wallet balance to their IBAN. This service is charged 1£ including tax.
Any breach of these Terms and Conditions by a Member may lead to exclusion from the Site.
Generally speaking, Members undertake to refrain from using the Site for any purpose:
offensive, defamatory, contrary to public order or morality;
infringing the privacy of third parties;
of a directly advertising or promotional nature or constituting advertising prohibited under the applicable legislation;
constituting the sending of unsolicited commercial messages;
designed to circumvent the social and tax rules applicable to job applications or offers;
incompatible with the protection of personal data;
constitutes denigration of a company or its products, parasitism, unfair competition or counterfeiting;
impairing the operation of the Site;
and, more generally, in breach of any law or regulation in force.
In the event of exclusion of a Member, no liability on the part of Yoojo may be incurred and all its job advertisements and/or service provider profiles shall be deleted.
Any Member may close his or her account at any time, subject to compliance with the obligations imposed on him or her prior to such closure (completion of a service, payment of publication fees, transaction between a Customer and a Service Provider, etc.).
If your account is deleted, a message will alert you to any transactions that may still be in progress. Users will have one month after deletion of their account to request reimbursement of their Kitty. After this period, the Wallet will be considered abandoned.
A deleted account cannot be recovered.
If the member is inactive for 365 consecutive days, the account will be considered abandoned and will consequently be deactivated.
At the end of this period of inactivity, the account will be considered abandoned and therefore deleted in accordance with the same rules defined in the previous paragraph. However, the Customer may recover the balance of the Wallet by sending a simple request by email to contact@yoojo.com, within 12 months of the account being deleted.
In order to ensure security and trust within the Yoojo community, each Provider may be subject to a background check procedure before registering on the Platform or during its use. This procedure, within the limits of applicable local laws, may include the following elements:
Identity verification: Yoojo reserves the right to confirm the identity of the Provider using official identity documents provided by the Provider.
Criminal record check: To the extent permitted by law, Yoojo may use specialised third-party services to check that the Provider has no relevant criminal convictions that could compromise the security of Users.
Professional qualifications and licences: Providers are required to provide the necessary licences, permits or certifications for the services offered via Yoojo, in accordance with local laws. Yoojo does not systematically check these documents but may request their presentation as part of the background check.
By registering on Yoojo, the Provider consents to this background check and agrees that its data may be transmitted to Yoojo's verification partners solely for the purpose of conducting this check. Information collected as part of this process will be treated in accordance with Yoojo's Privacy Policy.
Yoojo endeavours to provide a secure environment by carrying out checks, but does not guarantee the accuracy, completeness or timeliness of information obtained as part of the background check. Yoojo accepts no responsibility for any misrepresentation or errors in the information provided by the provider or third party services.
In accordance with data protection laws, Yoojo is committed to protecting users' personal data. This data is collected and processed solely for the purpose of using the platform.
Data management: Yoojo does not share any personal data with third parties without the explicit consent of users.
Right of access and rectification: In accordance with the law, users may access, modify or request the deletion of their personal data by contacting Yoojo at contact@yoojo.com.
For more details, consult our Privacy Policy.
Yoojo holds the intellectual property rights to the Site considered as a support for the advertisements published by the Members (architecture of the Site, organisation of functionalities, ergonomics, software functionalities, etc.). Any reproduction of the elements constituting the Site without the prior written authorisation of Yoojo is likely to constitute an infringement and may incur the civil and/or criminal liability of its author.
Members undertake not to publish on the Site any element (text, photograph, image, logo or any other creation or sign subject to intellectual property rights) without the prior written consent of the holder of the rights.
Where necessary, Members grant Yoojo a licence to use the intellectual property rights attached to the content that they may insert on the Site. This worldwide licence and for the duration of the rights in question includes in particular the right for Yoojo to reproduce, represent or adapt said content to enable its optimal presentation on the Site (in particular with regard to its graphic charter and technical performance).
Members (Clients and Providers) acknowledge and agree that any photograph, image, or visual content they publish on the Yoojo Platform as part of a service listing or review may be used by Yoojo for promotional and communication purposes.
As such, Members grant Yoojo a worldwide, free, non-exclusive, and transferable license to reproduce, display, modify, adapt, and distribute this content across all communication media related to Yoojo, including but not limited to:
The Yoojo website and mobile applications,
Yoojo's social media channels (Facebook, Instagram, LinkedIn, Twitter, etc.),
Online and offline advertising campaigns,
Marketing and promotional materials (newsletters, posters, videos, etc.).
This license is granted for the entire duration of the intellectual property rights associated with the said content, unless an explicit removal request is made in writing by the Member to contact@yoojo.com. In such a case, Yoojo commits to removing the concerned content within a reasonable timeframe, subject to technical constraints and ongoing campaigns.
Members guarantee that they hold the necessary rights to the content they publish and agree to indemnify Yoojo against any third-party claims related to the use of this content.
This clause allows Yoojo to freely use photos from listings and reviews while giving users the option to request their removal if needed. It also ensures that Yoojo will not be held liable in case of disputes regarding image rights.
The Members of the Yoojo platform (Customers and Providers) expressly acknowledge that Yoojo acts solely as an intermediary to facilitate contact between users. By using the Platform, Members agree to irrevocably waive any recourse against Yoojo for:
Damages related to the provision of services: Members waive any right of recourse against Yoojo for claims, losses, costs, or damages of any kind arising directly or indirectly from the provision of services, including, but not limited to, property damage, personal injury, or financial loss caused by the service provider or occurring during the provision of services.
Consequential damages: Yoojo shall not be liable for any consequential loss, loss of profits, loss of data, business interruption, or additional costs incurred as a result of the use or inability to use the platform, including in connection with disputes or service interruptions.
Responsibility for the Contract between Members: As the client and the service provider are solely responsible for their respective commitments, no recourse may be exercised against Yoojo in the event of non-execution, imperfect execution, or any contractual dispute arising between the members of the platform.
Insurance and Coverage: In cases where warranty coverage (such as the Yoojo Cover program) is applied, the maximum compensation amounts are strictly limited to the amounts set forth in the dedicated section. No request for additional compensation may be addressed to Yoojo outside these limits.
This waiver of recourse applies to the maximum extent permitted by law. If a mandatory local law limits this waiver, it will only be applied to the extent permitted.
These General Terms and Conditions are governed by the laws of Switzerland, to the exclusion of the rules or principles of conflict of laws on international private law. However, if you reside in a country other than Switzerland, these General Terms and Conditions may be subject to the mandatory consumer protection laws and regulations in force in the country of residence, which may confer additional rights on you. Any disagreement, claim or dispute arising from these Terms and Conditions or your membership must be resolved before the competent courts in Switzerland, unless otherwise stipulated by the mandatory consumer protection laws applicable in your country of residence.
The invalidity or inapplicability of certain contractual provisions shall not affect the validity of the other contractual provisions. In this case, the ineffective or inapplicable provision must be replaced by the parties by a new effective or applicable provision.