IT Support: how does it work?

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On a fine day, you’re working on your pc until it suddenly decides to stop working. It’s a classic in computing: you never know when it’s going to break down.

Yet, there were probably warning signs: frequent slowdowns, software that doesn’t open, app crashes... we’re all guilty of waiting until the irreparable happens: nothing works any more!

Luckily, the days when getting your pc repaired was a real ordeal are over. Now, you have various options to quickly get your computer fixed by an expert (like the ones on Yoojo) without even leaving your home or office.

In this guide, I’ll explain:

When to seek it support?

There are really two scenarios where you’ll need assistance.

The first is when you need to install something and know in advance it’s too complex for you. In these cases, it’s best to call in an expert who’ll install everything perfectly and can even explain how it works.

This is a typical service our clients request from the IT specialists on our platform: setting up an internet box, a printer, or software.

The second case, is if you’re experiencing a computer issue with no solution even after reading our guides – that’s when you should definitely call in a qualified expert.

In fact, if you can’t fix this fault and still try to, you’ll only worsen the state of your machine. Your bravery will lead to a massive waste of time and money, and could even permanently kill your pc.

In the end, you’ll still need it support, but now they’ll also have to fix the extra issues you added. Naturally, the bill will go up.

Your first response in case of a breakdown should be to contact a service or specialized person for assistance... especially if you don’t know what you’re doing! You can easily find help online. 

That’s precisely why Yoojo was created: to help everyone find support easily, online or at home, at a reasonable price.

If you’re in one of these situations, you can either choose to have an IT specialist visit you or have your computer repaired remotely.

Here’s an explanation of both options to help you choose.

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Online IT diagnostics: how does it work?

You’ve decided to call in a technician to give your pc a boost, but there’s one problem: the idea of having a technician at your place doesn’t appeal to you.

You have to schedule an appointment, and travel expenses might raise the cost. Plus, you’re not sure where to find a trustworthy one or how long it’ll take for them to arrive.

What to do in this case? Contact an online diagnostic service!

For issues like a pc that won’t start, a blue screen, or repeated slowness, the solutions are often more software-related than hardware.

Software issues have the advantage of not requiring a technician’s physical presence to fix. This means you don’t need an expert on-site; they can help remotely.

This is called online IT diagnostics. 

Just one phone call and following the given instructions, and your pc can breathe again.

This option saves you time and money since the IT specialist won’t need to come to you. So, no travel expenses or waiting time.

Online IT diagnostics work as follows:

• you contact an expert via a platform like yoojo.co.uk
• you install the remote control software they recommend
• watch as your computer gets fixed
• disable the software once the work is done

This is easy to do with Yoojo, as you can specify it in your job post. Let’s look at a practical example:

You can try it by going to our request form to find an IT specialist. Don’t worry, posting a request on Yoojo is entirely free.

Once your ad is posted, it will only be sent to it specialists qualified in this area. They’ll contact you to ask questions, explain their skills, or propose a different price if they feel the client misjudged.

Then, you simply choose the provider you like best after browsing the profiles available to you. Payments on Yoojo are secure and only processed once the job is completed and approved by you.

Regarding remote control software, it allows the technician to take control of your device. They can then access your files and run a full scan from their office, miles away.

Each of their actions is displayed on your screen, so you stay in control until the procedure is finished. If you have doubts, just end the session.

This should be enough to fix your issues, though in some cases, a Skype or phone call may be necessary. 

Some issues can be identified just by observing, like slowdowns often linked to unoptimized programs and low ram.

Once the repair is complete, you disable the software, ensuring no one can control your computer without your permission again. You’re guaranteed that your computer is secure and under your control.

Direct at-home IT diagnostics: when and for whom?

A faulty power button, an overheating unit, a non-working fan, or damaged USB ports are issues where remote assistance won’t cut it. The technician and the machine need to be in the same place for repairs.

In the past, you’d have to dismantle your pc, take it to the nearest shop or repair center, leave it there for days or even weeks, and then go through the hassle of picking it up.

Those days are over. Now you can contact a professional who will pamper your computer on-site, while you go about your day. Not only do you save time by not having to transport your pc, but you also gain access to a vast catalogue of professionals through a platform like Yoojo.

An experienced expert will come to diagnose your computer and be able to fix all your issues. They’ll also provide tips and expertise to help prevent problems from returning.

Remember, on Yoojo there are hundreds of at-home IT specialists across the UK to help with the IT issues you’d rather not deal with... there’s bound to be someone nearby: 

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